Refund policy
Welcome to Trendstack the fashion marketplace of new and authenticated fashion items, offering you savings of up to 70% off retail prices. We strive to bring you the best value possible, and our return policy has been carefully designed with the commitment to keep item prices low for customers.
Here are the details of our return policy:
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Return Time Frame: Customers have 72 hours from the time of delivery to request a return. After the return request has been made, the item(s) must be shipped back within a maximum of 7 days from the delivery date. Returns will not be accepted if they are requested or shipped outside of these time frames.
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Eligibility Criteria: To qualify for a return, items must be unused, unworn, and returned in their original packaging with all tags intact. All returned items must be in the same condition as they were when received by the customer.
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Return Process: To initiate a return, please use the portal link: https://trendstack.co/a/return
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Refund Policy: We provide two options for returns:
- Free return label: refunded with store credit that can be used on any of the 20,000+ items listed on our store.
- Buy your own return label: refunded to your original payment method.
- Return Shipping: return shipping must use FedEx, DHL, or UPS. Shipments with other carriers will not be accepted.
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Exchange Policy: Exchanges are processed as a return followed by a new purchase. Start by making a return, then once the return is accepted, you can make a new purchase for the desired item.
Alternative Options: We understand that circumstances can sometimes prevent timely returns. If you miss the return window, consider utilizing circular second-hand marketplaces such as Poshmark, Vestiaire Collective, and DePop. These platforms allow you to sell your items, offering another avenue to make money back on reselling the item.
We appreciate your business and aim to make your shopping experience with us as enjoyable as possible.
Note: Orders made on or before May 13, 2023 are subject to the previous policy which has a 14-day return window. The 3-day return window policy is in effect for orders made on or after May 14, 2023.